The e-Commerce Balancing Act: Profitability, Customer Service, & Operations

  • Room: Forum 108-110
Monday,February 28, 2022:8:45 AM -9:30 AM

Speaker(s)

Speaker
Brittany Benton
Customer Care Manager
ECRS
Speaker
Nick Hidalgo
Vice President, IT
Redner’s Food Markets

Description

Join this session to hear how Redner’s Markets, a 64-store independent grocery chain, has navigated their entrance to online grocery with their “Redner’s Ready” e-Commerce solution. Learn firsthand the considerations and decisions made to ensure their online stores remain profitable amid labor challenges, customer demand, and general store operations. Walk away with tips on fees, picking solutions, technology enhancements, effective marketing, and much more.


Track(s)


Handout(s)


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